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Refund Policy

Last updated: May 2026

100% Satisfaction Guarantee

We stand behind our AI headshot quality. If you are not satisfied with your generated headshots for any reason, you are eligible for a full refund within 14 days of delivery.

How to Request a Refund

  1. Log in to your account and navigate to Dashboard → order details
  2. Click “Request Refund” on the order (available within 14 days of completion)
  3. Alternatively, email hello@truzot.com with your order ID

Refunds are processed within 3–5 business days and credited to the original payment method.

Self-Service via Stripe

You can also manage refunds and view your payment history through the Stripe Customer Portal.

Exceptions

  • Team/Enterprise plans: Refunds are prorated based on unused employee seats.
  • Chargebacks: Disputing a charge with your bank without first contacting us may result in permanent account suspension.
  • Fraud: No refunds for accounts terminated due to Terms of Service violations.

Automatic Refunds

If your order fails and we are unable to successfully retry generation after 3 attempts, a full refund is automatically issued within 7 days.

Contact

Refund questions: hello@truzot.com